Sales Support Officer – Administration
Dandenong South, Victoria
Full Time Maternity Leave Position, on a Fixed-Term Contract Employment
About Us:
Van Schaik’s Bio Gro is a family-owned business and industry leader in the development and manufacture of quality products from organics tailored to a wide range of growing media, mulch, and compost applications, with sites in Mount Gambier, South Australia and Dandenong, Victoria.
At the core of everything we do, lies a deep commitment to sustainability and the environment for future generations. This is underpinned by our key philosophy of Recover, Refine and Reapply. Together with our valued employees, customers, and partners, we will continue to set sustainable standards for our industry and for our future. About the role:
Bio Gro is seeking a Sales Support Officer – Administration to join the organisation to temporarily support the Sales team at our Dandenong South, Victoria site. This maternity leave position will be an 6-month initial fixed-term contract, working full-time hours. This fixed term may be subject to extension if required. We are looking for a courteous and professional person to join our sales team to provide exceptional customer service to all new and existing customers.
As Sales Support Officer – Administration you will be responsible for:
• Taking orders via phone or email ensuring all information is collected and accurate.
• Follow through on any after sales support including follow-ups of: quotes, order confirmations and general touch points with the customer base on service level.
• Liaise with relevant staff regarding customer requirements and assist in providing solutions to customer problems.
• Recommending potential products and services to management by collecting customer information and analysing customer needs.
• Assist to resolve product or service issues by clarifying the customer’s complaint, determining the cause of the problem and selecting/explaining the best solution to solve the problem, expediting correction of adjustment, following up to ensure resolutions.
• Assist with reports, quotations and costings as required, delivery timelines direct to customers or to the sales team.
• Support the process of changes to and cancellation of orders/back orders upon request and advice from the Sales Team.
• Maintain an accurate record keeping system, prepare data, reports and documents, analyse information as required.
About you:
The Sales Support Officer – Administration will play a critical role in the delivery of sales administration by being a key contact to all new and existing customers. You will be able to problem solve and recognise the requirements of the customer when quoting on products. Horticulture and/or agriculture experience is desirable but not essential.
What you will need:
• Strong customer service skills and an ability to achieve quality customer outcomes.
• Well-developed ability to read and interpret documents and administrative procedures, procedure manuals, safety rules.
• Well-developed ability to work in a team environment to collaboratively achieve results.
• Well-developed ability to attend to detail and to produce accurate work.
• Well-developed ability to be professional, resourceful and proactive in dealing with issues that may arise.
• Well-developed ability to organise self, multitask, prioritise and work under pressure.
We are an equal opportunity employer and are committed to creating an inclusive workplace and providing a safe working environment for all employees.
How to apply:
To apply please submit your application addressing the above criteria and include your cover letter, resume and 2 current references prior to June 28, 2025
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